Shipping policy

Shipping Policy

UK Delivery

In-stock items

  • Handling time: 2–3 working days (Monday–Friday)
  • Delivery time: 2–4 working days after dispatch (Monday–Friday)
  • Order cut-off: 11:00 am. Orders placed after this time are processed the next working day.
  • Delivery: to your address
  • Delivery cost:
    • Orders under £20: £5.00
    • Orders of £20 or more: free

Made-to-order and out-of-stock items

These items can take longer to process. This applies to custom products that are not ordered through our online personalisation tools.

  • If your order needs more than 5 working days to process, we'll contact you with the expected lead time.
  • If you'd like to check the lead time first, contact us at support@creowaves.com before placing your order.

Once your order is placed, we'll confirm the dispatch and delivery dates.

International Shipping – Western Europe

We ship to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.

  • Carriers: DHL Express or FedEx International, fully tracked
  • Shipping cost: calculated at checkout from your delivery address and parcel weight
  • Dispatch: within 2–3 working days (Monday–Friday)
  • Delivery time: usually 1–4 working days after dispatch

Duties and import taxes included. Prices for these countries already include local VAT and customs duties. The total at checkout is all you pay, with no extra charges on delivery.

Business customers: import VAT is included in your order total and may be reclaimable through your VAT return. For a VAT invoice, contact us at support@creowaves.com.

International Shipping – Rest of the World

We ship to most other countries by DHL Express or FedEx International, fully tracked.

  • Shipping cost: calculated at checkout from your delivery address and parcel weight
  • Dispatch: within 2–3 working days (Monday–Friday)
  • Delivery time: depends on the destination

Duties and import taxes are not included. Our prices and shipping costs don't include import taxes, customs duties or carrier handling fees. The recipient pays these, usually to the carrier before or at delivery. Charges vary by country, so check with your local customs office if you're unsure.

If a parcel is refused or returned because import charges weren't paid, the refund will not include the original shipping cost or any return shipping charges.

Shipping Restrictions

Some items, such as products containing lithium batteries, may be restricted for international shipping. If this affects your order, we'll contact you before dispatch.

Questions?

Contact us at support@creowaves.com and we'll be happy to help.